Incentive programs can boost performance by anywhere from 25-44% (Incentive Research Foundation). But focusing your program only on monetary goals may be causing more long-term harm than good. We highly recommend that you tie a piece of your incentive program to customer experience scores. By doing so, you will continue to build and grow your loyal customers while creating a strong customer-focused culture. Thinking of incorporating (or updating) an incentive program at your dealership? Read these 9 Best Practices for Implementing an Employee Incentive Program.